In today’s rapidly evolving pharmacy landscape, efficiency, clinical accuracy, and patient access are more important than ever. That’s why we’re excited to introduce AIVAe — the Artificial Intelligence Virtual Assistant for eHealth, developed by PharmBot AI.

Pronounced “Ai-Va” (the ‘e’ is silent), AIVAe is not just another chatbot — it’s a purpose-built, pharmacist-informed AI assistant created specifically for the pharmacy sector. It’s designed to support both pharmacy teams and, in its next phase, patients across the UK and beyond.

 

🧩 Two Stages of Smarter Support

What sets AIVAe apart is its two-stage rollout, carefully designed to deliver real value without compromising safety or trust.

✅ Stage 1: Supporting the Pharmacy Workforce

Launching in Summer 2025, AIVAe’s first version is an internal-facing assistant that supports pharmacists and staff in real time. Whether you need help with OTC guidance, medication summaries, minor ailment triage, or SOP checks, AIVAe delivers instant, clinically sound information — improving efficiency and reducing the burden on busy teams.

👩‍⚕️ Stage 2: Extending Access to Patients

Next, AIVAe will evolve into a patient-facing virtual pharmacist assistant. Accessible via kiosks, websites, or mobile apps, it will provide round-the-clock medication support, triage guidance, and clear next steps for self-care or escalation — empowering patients and improving access to safe, trusted pharmacy-led care.

 

🔐 Built with Safety at Its Core

AIVAe is built from the ground up using:

  • A pharmacy-specific knowledge base
  • Input from practising pharmacists
  • Strict safety protocols and ethical guardrails
  • Expert oversight by AI researcher Dr. Aaisha Makkar (University of Derby)

Every interaction is grounded in GPhC standards, NHS guidance, and GDPR compliance — ensuring trust and transparency.

 

🧠 Why AIVAe Matters

Pharmacists are delivering more services than ever before — but resources are limited. AIVAe bridges that gap by:

  • Reducing cognitive burden on staff
  • Handling common patient queries safely
  • Supporting minor ailment consultations and adherence
  • Creating a scalable model for human-led, AI-assisted pharmacy care

 

🚀 Join the Pilot

We’re now preparing for pilot testing in Summer 2025. If you’re an independent pharmacy, chain, or healthcare provider looking to explore the future of intelligent pharmacy support — we’d love to hear from you.

📧 Get in touch: info@pharmbotai.com
🌐 Learn more: www.pharmbotai.com

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