Reflections from the Digital Technology & AI in Pharmacy Conference
Earlier this week, we had the opportunity to attend the Digital Technology & AI: The Future for Pharmacy and Medicines Usage conference hosted by PM Healthcare — a timely gathering of clinicians, innovators, and policymakers at the forefront of transforming pharmacy through technology.
From the moment the conference opened, one message resonated clearly:
AI isn’t a distant prospect in pharmacy. It’s already here — and it’s time to get serious about how we use it.
Sessions covered a wide spectrum of innovation, from electronic medicines administration records (eMARs) in care homes, to pharmacogenomics, to the integration of smart devices and predictive analytics in medication optimisation. These discussions underscored just how much momentum is building across our profession to embrace digital transformation.
But at PharmBot AI, we’ve moved beyond the conversation. We’re already building what many are still envisioning.
🤖 AIVAe: The AI-Powered Assistant Supporting Today’s Pharmacy
One of the most exciting moments during the event was hearing about emerging technologies — and knowing that we’ve already deployed some of them in practice.
At PharmBot AI, our intelligent assistant AIVAe (AI Virtual Assistant for e-Pharmacy) is already working in pharmacies today. Far from being a proof-of-concept, AIVAe is embedded into the real workflows of NHS-contracted and private pharmacy teams.
✅ Supports clinical service delivery
✅ Assists with triage, documentation, and patient communication
✅ Improves service accuracy, consistency, and audit readiness
AIVAe is designed not to replace pharmacists — but to augment them, freeing up their time to focus on what they do best: delivering safe, person-centred care.
🧠 Beyond Automation: Towards Intelligent Clinical Agents
While many pharmacy technologies focus on task automation, we’re thinking much bigger.
We’re actively developing AI pharmacist agents — systems that can carry out structured consultations, interpret clinical information, and provide decision support that aligns with NHS clinical guidelines. These agents are built with:
🔐 NHS-grade data security and compliance
📄 Audit trails for regulatory oversight
💬 Conversational intelligence that supports patient interaction
We’re not building for some hypothetical pharmacy of the future. We’re creating solutions for the challenges that pharmacies face right now — whether it’s staffing pressures, clinical governance, or scaling service delivery.
🌍 Building Trust and Making Impact
PharmBot AI is proud to be:
💡 Nominated for Healthcare Technology Provider of the Year
✅ Trusted by regulators and clinicians
🌍 Collaborating with pharmacy leaders across the UK and globally
Our mission is simple: bring intelligent, usable, safe AI into everyday pharmacy practice.
🔗 Let’s Shape the Future — Together
Attending this week’s AI conference reinforced what we already believe: pharmacy is evolving fast, and digital technology is no longer a luxury — it’s an essential part of the profession’s future.
If you’re curious about how AI can support your pharmacy — not just theoretically, but practically — let’s have a conversation. We’d love to show you what AIVAe and PharmBot AI are already doing.