Meet AIVAe – Your AI-Enabled Virtual Pharmacy Assistant
Pronounced “Ai-Va” (the ‘e’ is silent)
AIVAe is the Artificial Intelligence Virtual Assistant for eHealth, built by PharmBot AI™ to transform how pharmacy teams and patients interact with trusted, accessible support. Developed with a compliance-first approach, AIVAe brings together advanced AI technology, GPhC-aligned content, and real-world pharmacy workflows.
🧠 What is AIVAe ?
AIVAe is an intelligent, pharmacy-specific virtual assistant designed to:
- Support pharmacy teams with clinical queries, SOP guidance, and prescription checks
- Assist patients with 24/7 answers about medications, side effects, and common ailments
- Streamline compliance, workflow automation, and document generation
- Deliver accurate, safe information through anti-hallucination safeguards and multi-layer validation
🧠 🔄 Two-Stage Rollout
Stage 1: Internal Support for Pharmacy Teams
Launching Summer 2025
AIVAe’s first release is designed to support pharmacists and pharmacy staff directly. It provides:
- Instant SOP and PGD guidance
- GPhC-aligned compliance answers
- Prescription safety checks (drug interactions, high-risk meds)
- Inventory optimisation tips
- Downloadable reports, SOPs, PGDs and audit templates
All within an intuitive, chat-based dashboard — available right from the PharmBot AI platform.
Stage 2: Patient-Facing Virtual Pharmacist Assistant
Coming Soon
Next, AIVAe will evolve into a trusted digital pharmacist for patients. Accessible via mobile, web, and pharmacy kiosks, it will:
- Offer medication advice (how to take, what to avoid, side effects)
- Provide triage for common health concerns
- Improve adherence and empower patients to self-manage where safe
AIVAe will be fully GDPR-compliant, pharmacist-supervised, and designed to reduce avoidable GP visits and health misinformation.
🧰 How AIVAe Works (Under the Hood)
Unlike generic AI tools, AIVAe is purpose-built for pharmacy, validated with experts, and tested in real-world clinical environments.
- Pharmacy-trained content and prompt engineering created with pharmacists
- Multi-layered safety framework prevents misinformation and hallucinations
- Confidence threshold checks ensure only high-quality responses are delivered
- GPhC and NHS-aligned guidance is built-in
- Smart escalation protocols hand off low-confidence responses to human support
- Fully GDPR compliant, secure, and auditable
“AIVAe is everything ChatGPT isn’t — pharmacy-specific, clinically validated, and built with real-world safety at its core.”
Developed by Experts
AIVAe was created in consultation with:
Dr. Aaisha Makkar
AI safety and robotics expert, University of Derby
GPhC advisors and UK pharmacy professionals
The Digital Innovation Hub
who helped prototype the life-size AIVAe robot
This is more than tech — it’s a trusted support system designed to evolve with pharmacy.
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